Welcome to Henrie’s Privacy Policy. This Privacy Policy explains how Henrie Ltd (“Henrie”, “we”, “our”, or “us”) collects, uses and protects your personal data when you use the Henrie app, website (at henrie.co.uk) and any related services (collectively the "Services") which are provided by us to you. It also explains how we use personal data when you sign up to receive communications from us via email or other channels.
We respect your privacy and are committed to protecting your personal data in accordance with UK law. Please read this Privacy Policy carefully so that you understand how and why we collect and use your personal information.
You should read this Privacy Notice alongside the Henrie Terms of Service, which tells you how we provide the Services to you. Please familiarise yourself with both of these documents.
By using the Services, creating an account or accessing our website, you agree to this Privacy Policy. If you do not agree to this Privacy Policy, you must not use our Services.
Henrie Ltd is a company registered in England and Wales under company number 16478363, with its registered office at 3 Vernon Street, Derby, DE1 1FR.
Henrie Ltd is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data protection practices, please contact us at:Email: dpo@henrie.co.ukAddress: 3 Vernon Street, Derby, DE1 1FR, United Kingdom.
Personal data includes the personal information you provide to us when you sign up to the Services or communicate with us.
We may collect, use, store and transfer different kinds of personal data about you, including:
• Identity Data – name• Contact Data – email address• Account Data – username, password, account preferences, answers to home profile questions when you register on the Henrie app or web platform and any other data you provide to us relating to your Henrie account• Smart Meter and Energy Data – eligibility of you and your home for the Henrie app Service based on address entered, verification of identity information, energy tariff information and your energy usage data collated via the Services (see below regarding historical data)• Marketing and Communications Data – your preferences for receiving marketing and other communications from us• Analytics Data – aggregated or anonymised data that is derived from your Smart Meter and Energy Data which may be used for research and development purposes but does not contain any personal data
We will collect Smart Metering and Energy Data for the previous 13 months from when you sign up to the Henrie Services or (if later) from when your smart meter was installed or the date you tell us you moved into your property. We will only collect this data if you are eligible and verified to use the Services.
We collect personal data in the following ways:• Direct interactions – when you contact us by email, or through our website or app forms.• Account creation – when you create a Henrie account via the app or website.• Automated creation – as you interact with our website or app, we may automatically collect analytics data using cookies and analytics tools; we also automatically collect your Smart Meter and Energy Data once you are connected to the Services.
We use your information to:
• Help you understand your current energy usage and how you can save in future
• Provide and manage access to our app, website, and the Services• Respond to your enquiries and provide customer support• Send you updates, newsletters, and marketing communications (in accordance with your subscriptions / permissions)• Improve our website, products, and services (i.e. Analytics Data as described above)• Comply with legal or regulatory obligations
We will only use your personal data in accordance with this Privacy Policy or when the law allows us to do so.
We rely on the following lawful bases for processing your personal data:• To perform a contract with you and to enable us to provide the Services to you
• As necessary for our legitimate Interests – i.e. to improve our services, and to maintain and improve our business operations• To comply with our legal and regulatory obligations
Henrie requires your consent to access and process your Smart Meter and Energy Data from your smart metering equipment. By creating an account and connecting your equipment, following the process in the app, you authorise us to collect and display this data through the app and website. We will make it clear in the set up process (in the app or web journey) that you are giving your consent to process your data in this manner.
You have the right to withdraw your consent at any time and to cancel the services provided by Henrie by requesting to delete your account. Account deletion is easily actioned within the Henrie app settings
To enable the connection with your smart metering equipment, we need to share certain information with our trusted third party partner. See Sharing Your Personal Data section below for details.
Your Smart Meter and Energy Data will be handled in accordance with this Privacy Policy.
We may send you marketing communications about our products, services, or events which may be of interest to you. We will not send such communications if you have opted out of receiving any marketing offers or communications.
We will seek your consent before we share any of your personal data with third parties for purposes of third party marketing communications.
You can opt out of marketing at any time by clicking the “unsubscribe” link in our emails or contacting optout@henrie.co.uk.
We may share your personal data with trusted third party partners who help us operate our business and IT systems, including: • Cloud storage, software system and IT service providers • Email and marketing automation platforms • Analytics and website hosting providers Please note that, in order to provide our Services, Henrie utilises a third party data service. This service is provided to us by n3rgy data Limited (https://n3rgy.com ) in order to connect and interface with the national smart meter systems. This allows us to collect, store and manage your Smart Meter and Energy Data so that we can provide the Henrie Services to you. This data service uses the Smart Energy Code (https://smartenergycodecompany.co.uk/ ) Party credentials and Party ID of N3RGY DATA LIMITED, incorporated and registered in England and Wales with the company number 11712674 whose registered office is at Prennau House Copse Walk, Pontprennau, Cardiff, Wales, CF23 8XH.
All third party partners are required to handle your personal data securely and only process it in accordance with our instructions. We do not sell, rent, or trade your personal data
If you subscribe to third party services or marketing (for example, through the Henrie app) or open links to third party products and services, any data your share will be handled by that third party. Please refer to their terms and conditions and privacy policy for further information.
We will retain your personal data for as long as necessary to fulfil the purposes for which we collected it. Personal data will be purged from our systems once consent is withdrawn or expires.
Please note we will need to retain certain information to evidence compliance with law and regulations (for example, to show evidence that we have obtained consent to link your smart metering equipment). For this purpose, we retain some records for up to 4 years after you have left the Henrie Services, unless a longer retention period is required by law. After this time, your data will be securely deleted or anonymised.
We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These include encryption, access controls, secure storage, and regular system testing.
We do not transfer your personal data outside the United Kingdom. If this changes, we will ensure that any transfer is conducted in compliance with UK data protection laws and safeguarded through approved contractual clauses with our third party suppliers.
We use cookies and analytics tools to understand how visitors use our website and app, and to improve user experience. We use 3rd party analytics tools to support this process, using information you’ve provided or that has been collected from your use of the Henrie services. You can manage your cookie preferences through your browser settings.
Please refer to www.ico.org.uk (Information Commissioner Office) for details about your legal rights under data protection laws. If you wish to exercise any of these rights, please contact us (see our contact details at the top of this Privacy Policy).
Our Services are not intended for children under 16, and we do not knowingly collect data relating to children.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised “last updated” date. We encourage you to review this notice periodically to stay informed about how we protect your data.
We will bring any significant changes to our Privacy Notice to your attention. Continued use of the Services after changes take effect constitutes your acceptance of the new Privacy Notice terms.
Last Updated: December 2025
Welcome to Henrie’s Privacy Policy. This Privacy Policy explains how Henrie Ltd (“Henrie”, “we”, “our”, or “us”) collects, uses and protects your personal data when you use the Henrie app, website (at henrie.co.uk) and any related services (collectively the "Services") which are provided by us to you. It also explains how we use personal data when you sign up to receive communications from us via email or other channels.
We respect your privacy and are committed to protecting your personal data in accordance with UK law. Please read this Privacy Policy carefully so that you understand how and why we collect and use your personal information.
You should read this Privacy Notice alongside the Henrie Terms of Service, which tells you how we provide the Services to you. Please familiarise yourself with both of these documents.
By using the Services, creating an account or accessing our website, you agree to this Privacy Policy. If you do not agree to this Privacy Policy, you must not use our Services.
Henrie Ltd is a company registered in England and Wales under company number 16478363, with its registered office at 3 Vernon Street, Derby, DE1 1FR.
Henrie Ltd is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data protection practices, please contact us at:Email: dpo@henrie.co.ukAddress: 3 Vernon Street, Derby, DE1 1FR, United Kingdom.
Personal data includes the personal information you provide to us when you sign up to the Services or communicate with us.
We may collect, use, store and transfer different kinds of personal data about you, including:
• Identity Data – name• Contact Data – email address• Account Data – username, password, account preferences, answers to home profile questions when you register on the Henrie app or web platform and any other data you provide to us relating to your Henrie account• Smart Meter and Energy Data – eligibility of you and your home for the Henrie app Service based on address entered, verification of identity information, energy tariff information and your energy usage data collated via the Services (see below regarding historical data)• Marketing and Communications Data – your preferences for receiving marketing and other communications from us• Analytics Data – aggregated or anonymised data that is derived from your Smart Meter and Energy Data which may be used for research and development purposes but does not contain any personal data
We will collect Smart Metering and Energy Data for the previous 13 months from when you sign up to the Henrie Services or (if later) from when your smart meter was installed or the date you tell us you moved into your property. We will only collect this data if you are eligible and verified to use the Services.
We collect personal data in the following ways:• Direct interactions – when you contact us by email, or through our website or app forms.• Account creation – when you create a Henrie account via the app or website.• Automated creation – as you interact with our website or app, we may automatically collect analytics data using cookies and analytics tools; we also automatically collect your Smart Meter and Energy Data once you are connected to the Services.
We use your information to:
• Help you understand your current energy usage and how you can save in future
• Provide and manage access to our app, website, and the Services• Respond to your enquiries and provide customer support• Send you updates, newsletters, and marketing communications (in accordance with your subscriptions / permissions)• Improve our website, products, and services (i.e. Analytics Data as described above)• Comply with legal or regulatory obligations
We will only use your personal data in accordance with this Privacy Policy or when the law allows us to do so.
We rely on the following lawful bases for processing your personal data:• To perform a contract with you and to enable us to provide the Services to you
• As necessary for our legitimate Interests – i.e. to improve our services, and to maintain and improve our business operations• To comply with our legal and regulatory obligations
Henrie requires your consent to access and process your Smart Meter and Energy Data from your smart metering equipment. By creating an account and connecting your equipment, following the process in the app, you authorise us to collect and display this data through the app and website. We will make it clear in the set up process (in the app or web journey) that you are giving your consent to process your data in this manner.
You have the right to withdraw your consent at any time and to cancel the services provided by Henrie by requesting to delete your account. Account deletion is easily actioned within the Henrie app settings
To enable the connection with your smart metering equipment, we need to share certain information with our trusted third party partner. See Sharing Your Personal Data section below for details.
Your Smart Meter and Energy Data will be handled in accordance with this Privacy Policy.
We may send you marketing communications about our products, services, or events which may be of interest to you. We will not send such communications if you have opted out of receiving any marketing offers or communications.
We will seek your consent before we share any of your personal data with third parties for purposes of third party marketing communications.
You can opt out of marketing at any time by clicking the “unsubscribe” link in our emails or contacting optout@henrie.co.uk.
We may share your personal data with trusted third party partners who help us operate our business and IT systems, including: • Cloud storage, software system and IT service providers • Email and marketing automation platforms • Analytics and website hosting providers Please note that, in order to provide our Services, Henrie utilises a third party data service. This service is provided to us by n3rgy data Limited (https://n3rgy.com ) in order to connect and interface with the national smart meter systems. This allows us to collect, store and manage your Smart Meter and Energy Data so that we can provide the Henrie Services to you. This data service uses the Smart Energy Code (https://smartenergycodecompany.co.uk/ ) Party credentials and Party ID of N3RGY DATA LIMITED, incorporated and registered in England and Wales with the company number 11712674 whose registered office is at Prennau House Copse Walk, Pontprennau, Cardiff, Wales, CF23 8XH.
All third party partners are required to handle your personal data securely and only process it in accordance with our instructions. We do not sell, rent, or trade your personal data
If you subscribe to third party services or marketing (for example, through the Henrie app) or open links to third party products and services, any data your share will be handled by that third party. Please refer to their terms and conditions and privacy policy for further information.
We will retain your personal data for as long as necessary to fulfil the purposes for which we collected it. Personal data will be purged from our systems once consent is withdrawn or expires.
Please note we will need to retain certain information to evidence compliance with law and regulations (for example, to show evidence that we have obtained consent to link your smart metering equipment). For this purpose, we retain some records for up to 4 years after you have left the Henrie Services, unless a longer retention period is required by law. After this time, your data will be securely deleted or anonymised.
We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These include encryption, access controls, secure storage, and regular system testing.
We do not transfer your personal data outside the United Kingdom. If this changes, we will ensure that any transfer is conducted in compliance with UK data protection laws and safeguarded through approved contractual clauses with our third party suppliers.
We use cookies and analytics tools to understand how visitors use our website and app, and to improve user experience. We use 3rd party analytics tools to support this process, using information you’ve provided or that has been collected from your use of the Henrie services. You can manage your cookie preferences through your browser settings.
Please refer to www.ico.org.uk (Information Commissioner Office) for details about your legal rights under data protection laws. If you wish to exercise any of these rights, please contact us (see our contact details at the top of this Privacy Policy).
Our Services are not intended for children under 16, and we do not knowingly collect data relating to children.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised “last updated” date. We encourage you to review this notice periodically to stay informed about how we protect your data.
We will bring any significant changes to our Privacy Notice to your attention. Continued use of the Services after changes take effect constitutes your acceptance of the new Privacy Notice terms.
Last Updated: December 2025
Welcome to Henrie’s Privacy Policy. This Privacy Policy explains how Henrie Ltd (“Henrie”, “we”, “our”, or “us”) collects, uses and protects your personal data when you use the Henrie app, website (at henrie.co.uk) and any related services (collectively the "Services") which are provided by us to you. It also explains how we use personal data when you sign up to receive communications from us via email or other channels.
We respect your privacy and are committed to protecting your personal data in accordance with UK law. Please read this Privacy Policy carefully so that you understand how and why we collect and use your personal information.
You should read this Privacy Notice alongside the Henrie Terms of Service, which tells you how we provide the Services to you. Please familiarise yourself with both of these documents.
By using the Services, creating an account or accessing our website, you agree to this Privacy Policy. If you do not agree to this Privacy Policy, you must not use our Services.
Henrie Ltd is a company registered in England and Wales under company number 16478363, with its registered office at 3 Vernon Street, Derby, DE1 1FR.
Henrie Ltd is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data protection practices, please contact us at:Email: dpo@henrie.co.ukAddress: 3 Vernon Street, Derby, DE1 1FR, United Kingdom.
Personal data includes the personal information you provide to us when you sign up to the Services or communicate with us.
We may collect, use, store and transfer different kinds of personal data about you, including:
• Identity Data – name• Contact Data – email address• Account Data – username, password, account preferences, answers to home profile questions when you register on the Henrie app or web platform and any other data you provide to us relating to your Henrie account• Smart Meter and Energy Data – eligibility of you and your home for the Henrie app Service based on address entered, verification of identity information, energy tariff information and your energy usage data collated via the Services (see below regarding historical data)• Marketing and Communications Data – your preferences for receiving marketing and other communications from us• Analytics Data – aggregated or anonymised data that is derived from your Smart Meter and Energy Data which may be used for research and development purposes but does not contain any personal data
We will collect Smart Metering and Energy Data for the previous 13 months from when you sign up to the Henrie Services or (if later) from when your smart meter was installed or the date you tell us you moved into your property. We will only collect this data if you are eligible and verified to use the Services.
We collect personal data in the following ways:• Direct interactions – when you contact us by email, or through our website or app forms.• Account creation – when you create a Henrie account via the app or website.• Automated creation – as you interact with our website or app, we may automatically collect analytics data using cookies and analytics tools; we also automatically collect your Smart Meter and Energy Data once you are connected to the Services.
We use your information to:
• Help you understand your current energy usage and how you can save in future
• Provide and manage access to our app, website, and the Services• Respond to your enquiries and provide customer support• Send you updates, newsletters, and marketing communications (in accordance with your subscriptions / permissions)• Improve our website, products, and services (i.e. Analytics Data as described above)• Comply with legal or regulatory obligations
We will only use your personal data in accordance with this Privacy Policy or when the law allows us to do so.
We rely on the following lawful bases for processing your personal data:• To perform a contract with you and to enable us to provide the Services to you
• As necessary for our legitimate Interests – i.e. to improve our services, and to maintain and improve our business operations• To comply with our legal and regulatory obligations
Henrie requires your consent to access and process your Smart Meter and Energy Data from your smart metering equipment. By creating an account and connecting your equipment, following the process in the app, you authorise us to collect and display this data through the app and website. We will make it clear in the set up process (in the app or web journey) that you are giving your consent to process your data in this manner.
You have the right to withdraw your consent at any time and to cancel the services provided by Henrie by requesting to delete your account. Account deletion is easily actioned within the Henrie app settings
To enable the connection with your smart metering equipment, we need to share certain information with our trusted third party partner. See Sharing Your Personal Data section below for details.
Your Smart Meter and Energy Data will be handled in accordance with this Privacy Policy.
We may send you marketing communications about our products, services, or events which may be of interest to you. We will not send such communications if you have opted out of receiving any marketing offers or communications.
We will seek your consent before we share any of your personal data with third parties for purposes of third party marketing communications.
You can opt out of marketing at any time by clicking the “unsubscribe” link in our emails or contacting optout@henrie.co.uk.
We may share your personal data with trusted third party partners who help us operate our business and IT systems, including: • Cloud storage, software system and IT service providers • Email and marketing automation platforms • Analytics and website hosting providers Please note that, in order to provide our Services, Henrie utilises a third party data service. This service is provided to us by n3rgy data Limited (https://n3rgy.com ) in order to connect and interface with the national smart meter systems. This allows us to collect, store and manage your Smart Meter and Energy Data so that we can provide the Henrie Services to you. This data service uses the Smart Energy Code (https://smartenergycodecompany.co.uk/ ) Party credentials and Party ID of N3RGY DATA LIMITED, incorporated and registered in England and Wales with the company number 11712674 whose registered office is at Prennau House Copse Walk, Pontprennau, Cardiff, Wales, CF23 8XH.
All third party partners are required to handle your personal data securely and only process it in accordance with our instructions. We do not sell, rent, or trade your personal data
If you subscribe to third party services or marketing (for example, through the Henrie app) or open links to third party products and services, any data your share will be handled by that third party. Please refer to their terms and conditions and privacy policy for further information.
We will retain your personal data for as long as necessary to fulfil the purposes for which we collected it. Personal data will be purged from our systems once consent is withdrawn or expires.
Please note we will need to retain certain information to evidence compliance with law and regulations (for example, to show evidence that we have obtained consent to link your smart metering equipment). For this purpose, we retain some records for up to 4 years after you have left the Henrie Services, unless a longer retention period is required by law. After this time, your data will be securely deleted or anonymised.
We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These include encryption, access controls, secure storage, and regular system testing.
We do not transfer your personal data outside the United Kingdom. If this changes, we will ensure that any transfer is conducted in compliance with UK data protection laws and safeguarded through approved contractual clauses with our third party suppliers.
We use cookies and analytics tools to understand how visitors use our website and app, and to improve user experience. We use 3rd party analytics tools to support this process, using information you’ve provided or that has been collected from your use of the Henrie services. You can manage your cookie preferences through your browser settings.
Please refer to www.ico.org.uk (Information Commissioner Office) for details about your legal rights under data protection laws. If you wish to exercise any of these rights, please contact us (see our contact details at the top of this Privacy Policy).
Our Services are not intended for children under 16, and we do not knowingly collect data relating to children.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised “last updated” date. We encourage you to review this notice periodically to stay informed about how we protect your data.
We will bring any significant changes to our Privacy Notice to your attention. Continued use of the Services after changes take effect constitutes your acceptance of the new Privacy Notice terms.
Last Updated: December 2025